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Cancellation and Refund

 

You buying a ticket will start reservation process no matter what you technique for payment is later on. The cancellation charge will be considered once you create your reservation. The expenses result from our travel and inn supplier canceling so as to cover losses and charges brought about by affirmed and pending bookings. All cancellation and correction notification must be made by e-mailing specifically to sales@topbustours.com or by standard US mail. Time of cancellation will be resolved when notification is gotten and affirmed by our office. We prescribe every client to completely assess our cancellation and money return strategy and also they should think about obtaining travel insurance too.

  • NO extra handling fee or fee of processing will be charged with the above cancellation penalties mentioned.
  • Refund shall NOT be available for any section of the tour which is unused by the customer after the tour has commenced, no matter what the reasons.
  • Cancellations are to be provided directly with Top Bus Tours, NOT with the service providers.
  • Refund is not available if you don’t show up on the date of departure.
  • When dropping any booking you will be affirmed through email of the aggregate cancellation charges and the refund amount. In the event that you don't get this email from us inside of 3 business days, please reach us as quick as possible.
  • All due refunds shall be mailed by US check. Your credit card will be refunded if payment is made by credit card. It will take 7 business days after receiving of your cancellation notices, for refunds to be processed.
  • Top Bus Tours claims all authority to drop or reschedule any visit/get-away trip bundle for any reason, including low demand. In the event that a visit/excursion bundle is scratched off preceding the commencement of the trip, Top Bus Tours just obligation will be to return any amount customers paid for reservation. Top Bus Tours will attempt to rebook the same get-away with an alternate takeoff date, or a comparative excursion. On the other hand, please remember that if this happens, it would be under extremely extraordinary and uncommon circumstances, so keep in mind that we will attempt our best to suit our clients' travel needs.
  • In unexpected events, such as booking ONE day before the departure day, your reservation can not be confirmed by the service provider, your refund will be sent back to your original method of payment without a fee.
  • Top Bus Tours cannot be held accountable for any other travel arrangements that get effected due to cancellations, by Top Bus Tours or by clients.

The below mentioned information is necessary if you have to apply for cancellation of your reservation:

  • E-TICKET Number
  • Your Full Name
  • Tour Name/Tour Code
  • Departure Date
  • Total Value of the Transaction
  • A small note on the reason for cancellation
  • Provide your valid email address in case if the cancellation request is not submitted by US mail

Change of an Existing Reservation

An expense of $30 per visit bundle will be charged for any change or update made to a reservation. The charges are (not exactly limited to the following): change of trip commencement date and area, alteration of visit/excursion bundle, include traveler(s) to a current reservation, and so on. To expel a customer from a current reservation, or update the trip commencement date inside of 14 days of departure date, the general Cancelation and Refund Policy will be put to use. Date Changes can be made just in the event that we can affirm accessibility on the new date. We can't promise that modifications can be made. If not, then continue to the standard cancelation and discount arrangement. You should present your Change of an Existing Reservation request by email (sales@topbustours.com) keeping in mind the end goal to assist the rescheduling procedure.

In addition to the standard Change, Cancellation and Refund Policy kindly look up the "Pricing" tab of your detailed tour product page for any special extra fee.